Privacy Policy

Last Updated: January 2024

Introduction

Hazy Reef ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hazy-reef.autos and use our services.

Please read this policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when using our services, including:

• Contact information (name, email address, postal address)
• Booking preferences (travel dates, accommodation preferences, number of guests)
• Communication records (enquiries, feedback, correspondence)
• Technical data (IP address, browser type, device information)
• Usage data (pages visited, time spent on site, referral sources)

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil booking enquiries and reservations
• To communicate with you regarding your bookings and our services
• To send promotional materials and updates (with your consent)
• To improve our website functionality and user experience
• To analyse usage patterns and optimise our services
• To comply with legal obligations and protect our rights

Information Sharing

We may share your personal information with:

• Partner eco-lodges and accommodation providers (to process bookings)
• Service providers who assist in operating our website and business
• Legal authorities when required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will securely delete or anonymise your data.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your personal information
• Right to withdraw consent for processing based on consent
• Right to data portability in certain circumstances
• Right to lodge a complaint with a supervisory authority

Cookies

Our website uses cookies and similar tracking technologies. For detailed information about how we use cookies, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Hazy Reef
42 Marine Parade
Port Douglas, QLD 4877
Australia

Email: [email protected]