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Contact Information

Office Location

42 Marine Parade
Port Douglas, QLD 4877
Australia

Operating Hours

Monday – Friday: 9:00 AM – 5:30 PM AEST
Saturday: 10:00 AM – 2:00 PM AEST
Sunday: Closed

Response Time

We typically respond to enquiries within one business day. For urgent matters during operating hours, please indicate this in your message subject.

Booking Enquiry

Tell us about your ideal eco-adventure and we will craft a personalised recommendation.

Frequently Asked Questions

Quick answers to common queries

How far in advance should I book?

We recommend booking at least 4-6 weeks ahead for standard stays. Peak season (June-August, December-January) may require 8-12 weeks notice for popular properties.

Can you accommodate dietary requirements?

All our partner properties cater to vegetarian, vegan, and common allergy requirements. Please specify needs in your booking enquiry for confirmation.

What is your cancellation policy?

Policies vary by property, but most offer full refunds for cancellations 30+ days before arrival. Shorter notice periods may incur fees. We provide full details upon booking confirmation.

Do you arrange transportation?

We can coordinate transfers from major airports and towns to partner properties. Carbon offset options are available for all ground transport arrangements.