GDPR Compliance

Last Updated: January 2024

Our Commitment to GDPR

Hazy Reef is committed to protecting the personal data of all users, including those in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR) and explains your rights under this regulation.

Data Controller

Hazy Reef acts as the data controller for personal information collected through our website and services. Our contact details are:

Hazy Reef
42 Marine Parade
Port Douglas, QLD 4877
Australia

Email: [email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes, such as receiving marketing communications.
• Contract: When processing is necessary to fulfil a contract with you, such as processing a booking enquiry or reservation.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms.
• Legal Obligation: When processing is necessary to comply with legal requirements.

Your Rights Under GDPR

If you are located in the EEA, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service if requests are excessive or repetitive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data under certain conditions, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

International Data Transfers

As we are based in Australia, your personal data may be transferred to and processed in a country outside the EEA. When we transfer data outside the EEA, we ensure appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules where applicable
• Adequacy decisions by the European Commission

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Criteria used to determine retention periods include:

• The nature and sensitivity of the data
• The purposes for which we process the data
• Applicable legal requirements

Data Security

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit
• Regular security assessments
• Staff training on data protection
• Access controls and authentication measures

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. If your request is complex or we receive a high volume of requests, we may extend this period by up to two additional months, in which case we will inform you.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this would be the data protection authority in your country of residence.

Changes to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.